The objective is to provide deaf and hearing impaired people with access to information and advice and enable them to give their opinions on Garnier products and services. The consumer is put in direct contact with a Garnier expert advisor. They can choose to communicate via webcam in French Sign Language (LSF) or by email, chat or sms. Garnier Sourdline® is available Monday to Friday 11am to 1pm and 2pm to 4pm.
The difference between this service and a traditional customers service is the method of communication.